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Digital skills – do we really know what we need in Workplace &  Facilities Management?

Facilities Management, Recruitment and retention, Technology Tips, Technology Trends

Mark Griffiths

Mark Griffiths

June 20, 2023

In the evolving landscape of facilities management, there are several digital skills that are likely to be in demand. These skills will enable professionals to leverage technology and data-driven approaches to enhance the efficiency, effectiveness, and sustainability of facility operations. Here are some key digital skills that will be valuable in facilities management:

1). Building Information Modelling (BIM): BIM is a digital representation of a facility that incorporates its physical and functional characteristics. Proficiency in BIM software allows facilities managers to create and manage 3D models, track changes, collaborate with stakeholders, and optimize facility design and operations.

2). Internet of Things (IoT) and Sensor Technology: IoT devices and sensors are becoming increasingly prevalent in facilities, enabling real-time monitoring of various parameters such as energy consumption, occupancy levels, temperature, air quality, and equipment performance. Facilities managers with skills in IoT integration, data analysis, and device management can utilize this technology to optimize resource allocation, predict maintenance needs, and improve occupant comfort.

3). Energy Management Systems: As organizations strive for sustainability and cost savings, energy management systems are crucial for monitoring and optimizing energy usage in facilities. Understanding energy management platforms, analysing data from smart meters and monitoring systems, and implementing energy-saving strategies will be essential digital skills.

4). Computerized Maintenance Management Systems (CMMS): CMMS software facilitates the management of maintenance activities, work orders, asset tracking, and preventive maintenance scheduling. Proficiency in using CMMS tools can streamline maintenance processes, increase asset uptime, and improve overall facility performance.

5). Data Analytics and Reporting: The ability to collect, analyse, and interpret data from various sources, such as IoT devices, energy meters, and maintenance records, is invaluable. Skills in data analytics, visualization, and reporting enable facilities managers to make data-driven decisions, identify trends, forecast future needs, and communicate insights effectively. 2

6). Facility Management Software: Familiarity with facility management software suites can significantly enhance efficiency and streamline operations. These tools typically encompass functionalities such as space management, lease management, asset tracking, and work order management. Proficiency in using these systems will enable facilities managers to optimize space utilization, track assets, and manage workflows.

7). Cybersecurity Awareness: With increased reliance on digital systems and interconnected devices, facilities managers should be aware of cybersecurity risks and best practices. Understanding basic cybersecurity principles, such as data protection, network security, and user access controls, is crucial for safeguarding facility operations and sensitive information. It’s worth noting that the specific digital skills required in facilities management can vary depending on the size and complexity of the facility, industry sector, and technological advancements. Staying updated on emerging technologies and industry trends will be essential to adapt to the evolving digital landscape in facilities management.

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