Innovation Within Our Grasp – Part 2

In fresh highlights from our ‘Importance of Data in Facilities Management’ Report, we’re looking at digital skills. Facilities Management increasingly requires robust digital skills to handle the growing complexity and digitalization of the sector.

Key digital competencies identified include:-

1. Data Interpretation and Analytics

Facilities Managers must analyse and interpret diverse datasets to derive actionable insights. This involves transforming raw data into meaningful information to guide operational and strategic decisions. Skills like data visualization and statistical analysis are critical, as FM professionals need to identify trends, optimize resource use and anticipate maintenance needs.

2. Technical Proficiency with Digital Tools

The increasing use of digital platforms such as Building Management Systems (BMS), Internet of Things (IoT) devices, and advanced analytics tools demands technical fluency. Tools like Power BI, dashboards, and even AI applications are becoming standard. FM teams must also be adept at cross-platform integration to navigate various systems used by clients or stakeholders.

3. Cybersecurity and Digital Fluency

As FM operations grow more digitized, cybersecurity becomes paramount. Professionals need to understand data protection protocols and address risks like cyber threats and data breaches. Bridging generational gaps in digital literacy is equally important, ensuring all team members can confidently handle digital tools.

4. Smart Technologies and IoT

IoT sensors enable real-time monitoring of environmental factors like air quality and energy consumption. Facilities Managers must leverage this data for predictive maintenance and operational optimization. Understanding how IoT integrates with other systems, such as HVAC and lighting, is essential.

5. Data Presentation and Communication

Clear communication of data-driven insights to diverse stakeholders is a vital skill. Facilities managers need to craft compelling narratives, ensuring complex data is presented effectively to decision-makers and clients. This skill includes proficiency in digital storytelling and collaboration between FM professionals and Data Analysts.

6. Data Governance and Quality Assurance

FM professionals must manage data integrity, ensuring accuracy and consistency. This involves standardizing data collection and storage practices to support reliable analysis. Training in data governance helps FM teams maintain high-quality data, reducing errors and inefficiencies.

7. Automation and AI Integration

As Artificial Intelligence (AI) and automation tools become more prevalent, FM teams must learn to integrate these technologies. AI can streamline processes such as maintenance scheduling and energy management, enabling professionals to focus on higher-level strategic planning.

8. Knowledge in Predictive Analytics

The shift from reactive to predictive operations is a game-changer for FM. Professionals need skills in predictive analytics to foresee potential issues and address them before they escalate, saving time and costs while improving service quality.

9. Collaborative and Client-Centric Approach

Facilities Managers should foster collaboration with IT and data specialists, bridging gaps between technical and operational roles. Moreover, data-driven strategies should align with client needs, ensuring that service delivery enhances user satisfaction and operational performance.

10. Lifelong Learning and Adaptability

In a rapidly evolving digital landscape, FM professionals must embrace continuous learning to stay relevant. Training programs focusing on upskilling and adapting to new technologies are critical for developing a future-ready workforce.

By mastering these digital skills, Facilities Managers can effectively navigate the demands of a data-driven environment, enhancing operational efficiency and strategic decision-making. This holistic approach positions FM teams as vital contributors to organisational success.

To access a free, full copy of the 64-page Report, please email us at research@wma-consultancy.co.uk and please keep an eye out for more Report extracts in the weeks ahead.