To do this effectively, organisations must focus on skills development, tools and strategic cultural shifts.
Here are our recommendations on how best to do this, from our thought-leading Report ‘The Importance of Data in Facilities Management’:-
1. Developing Data Literacy and Interpretation Skills
FM teams must be proficient in extracting meaningful insights from data.
Training should focus on fundamental data analytics, statistical literacy and pattern recognition to empower decision-making. Encouraging a data-driven mindset ensures teams can critically analyse trends, anticipate problems and optimise operations.
2. Investing in Data Visualisation Tools and Techniques
Visualising data effectively helps FM professionals communicate complex insights to stakeholders.
Organisations should provide training on platforms like Power BI, Tableau and dashboards integrated with real-time data. Data storytelling techniques should be developed to transform raw data into compelling narratives that influence decision-making.
3. Enhancing Communication and Collaboration
Data insights must be conveyed in ways that are accessible to technical and non-technical stakeholders.
FM professionals should develop skills in digital communication and cross-functional collaboration. Engaging with data specialists, IT teams and operational staff ensures that insights are translated into strategic actions.
4. Standardising Data and Ensuring Quality
Data fragmentation across different systems and departments remains a challenge. FM teams must work towards integrating data sources, standardising data governance practices and ensuring data accuracy. By implementing APIs and unified platforms, teams can access a “single source of truth” that enhances consistency in decision-making.
5. Encouraging a Data-Driven Culture
Embedding data-driven objectives into daily operations is crucial. Leadership should foster an environment where data is central to decision-making, promoting trust in analytics and evidence-based strategies. Regular training, coaching, and mentorship programmes should build confidence in working with data, ensuring teams remain adaptable.
6. Leveraging AI and Smart Technologies
The future of FM lies in automation, AI-driven predictive analytics and IoT-enabled real-time monitoring. AI can help FM teams analyse large datasets, automate routine tasks, and provide actionable insights. FM teams must be equipped with the knowledge to leverage these advancements effectively.
In Conclusion
By combining skills development, technology investment and cultural change, FM teams can significantly enhance their ability to interpret, visualise and communicate data, leading to more informed decision-making and improved operational efficiency.
To access a free, full copy of the 64-page Report, please email us at research@wma-consultancy.co.uk
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