In today’s evolving facilities management landscape, data is at the core of decision-making, operational efficiency and future-proofing strategies. FM professionals must take a proactive approach to harnessing data’s potential.
Here are the key actions they should focus on, as highlighted in our latest Report ‘The Importance of Data in Facilities Management’:
1. Build a Data-Driven Culture
FM professionals should work toward fostering an organisation-wide culture where data is trusted and used to drive decisions at all levels.
- Promote data literacy: Conduct training sessions to enhance data understanding and confidence.
- Encourage curiosity: Teams should explore data insights, ask questions and propose solutions.
- Embed data in operations: Integrate data-driven objectives into daily meetings and strategic planning.
By embedding a data-driven mindset across all levels, FM teams can optimise workflows, improve service delivery and enhance operational efficiencies.
2. Invest in Future-Ready Skills and Technologies
With the rise of AI, IoT and automation, FM professionals must equip themselves with the necessary digital skills and tools.
- Training in advanced tools: Courses in Power BI, IoT, and AI-driven analytics should be encouraged.
- Develop data specialists: Hiring Data-FM Analysts who bridge the gap between FM expertise and data analytics.
- Leverage AI for automation: Use AI and predictive analytics to enhance maintenance planning, job scheduling and asset management.
By staying ahead of technological advancements, FM professionals can optimise operations and deliver data-driven insights.
3. Prioritise Interoperability and Integration
Many FM systems operate in silos, making it difficult to have a unified operational view. Data interoperability ensures better decision-making.
- Implement unified platforms: A “web of systems” approach that integrates data sources for real-time monitoring.
- Standardise data governance: Consistent data structures improve accuracy and accessibility.
- Use APIs for integration: Ensuring seamless system interoperability while maintaining security.
Breaking down data silos leads to more informed, efficient and centralised decision-making in FM.
4. Enhance Data Interpretation and Communication
Collecting data is only part of the equation; professionals must interpret and communicate insights effectively.
- Develop data storytelling skills: Transform raw data into compelling narratives for stakeholders.
- Improve digital communication: Ensure seamless data sharing across platforms.
- Foster collaboration: Strengthen relationships between FM professionals and data specialists.
By improving data communication skills, FM teams can present insights that drive impactful decision-making.
5. Strengthen Cybersecurity and Risk Management
With increasing digitization, cybersecurity must be a top priority for FM teams.
- Implement robust cybersecurity protocols: Secure Building Management Systems (BMS) and sensitive data.
- Stay updated with regulations: Ensure compliance with evolving data protection laws.
- Balance innovation with security: Prioritise risk management when integrating new technologies.
A strong cybersecurity strategy safeguards FM operations from breaches and ensures compliance with industry regulations.
Conclusion
FM professionals must recognise data as a strategic asset. By embedding a data-driven culture, investing in digital skills, integrating systems, improving data communication and enhancing cybersecurity, they can transform FM operations for the future.
To access a free, full copy of the 64-page Report, please email research@wma-consultancy.co.uk
