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key skills for data management

What Key Actions Should FM Professionals Focus on When Considering the Importance of Data?

Data, Facilities Management, Technology Trends | 0 comments

Mark Griffiths

Mark Griffiths

January 30, 2025

In today’s evolving facilities management landscape, data is at the core of decision-making, operational efficiency and future-proofing strategies. FM professionals must take a proactive approach to harnessing data’s potential. 

Here are the key actions they should focus on, as highlighted in our latest Report ‘The Importance of Data in Facilities Management’:

1. Build a Data-Driven Culture

FM professionals should work toward fostering an organisation-wide culture where data is trusted and used to drive decisions at all levels.

  • Promote data literacy: Conduct training sessions to enhance data understanding and confidence.
  • Encourage curiosity: Teams should explore data insights, ask questions and propose solutions.
  • Embed data in operations: Integrate data-driven objectives into daily meetings and strategic planning.

By embedding a data-driven mindset across all levels, FM teams can optimise workflows, improve service delivery and enhance operational efficiencies.

2. Invest in Future-Ready Skills and Technologies

With the rise of AI, IoT and automation, FM professionals must equip themselves with the necessary digital skills and tools.

  • Training in advanced tools: Courses in Power BI, IoT, and AI-driven analytics should be encouraged.
  • Develop data specialists: Hiring Data-FM Analysts who bridge the gap between FM expertise and data analytics.
  • Leverage AI for automation: Use AI and predictive analytics to enhance maintenance planning, job scheduling and asset management.

By staying ahead of technological advancements, FM professionals can optimise operations and deliver data-driven insights.

3. Prioritise Interoperability and Integration

Many FM systems operate in silos, making it difficult to have a unified operational view. Data interoperability ensures better decision-making.

  • Implement unified platforms: A “web of systems” approach that integrates data sources for real-time monitoring.
  • Standardise data governance: Consistent data structures improve accuracy and accessibility.
  • Use APIs for integration: Ensuring seamless system interoperability while maintaining security.

Breaking down data silos leads to more informed, efficient and centralised decision-making in FM.

4. Enhance Data Interpretation and Communication

Collecting data is only part of the equation; professionals must interpret and communicate insights effectively.

  • Develop data storytelling skills: Transform raw data into compelling narratives for stakeholders.
  • Improve digital communication: Ensure seamless data sharing across platforms.
  • Foster collaboration: Strengthen relationships between FM professionals and data specialists.

By improving data communication skills, FM teams can present insights that drive impactful decision-making.

5. Strengthen Cybersecurity and Risk Management

With increasing digitization, cybersecurity must be a top priority for FM teams.

  • Implement robust cybersecurity protocols: Secure Building Management Systems (BMS) and sensitive data.
  • Stay updated with regulations: Ensure compliance with evolving data protection laws.
  • Balance innovation with security: Prioritise risk management when integrating new technologies.

A strong cybersecurity strategy safeguards FM operations from breaches and ensures compliance with industry regulations.

Conclusion

FM professionals must recognise data as a strategic asset. By embedding a data-driven culture, investing in digital skills, integrating systems, improving data communication and enhancing cybersecurity, they can transform FM operations for the future.

To access a free, full copy of the 64-page Report, please email research@wma-consultancy.co.uk


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