Facilities Management is rapidly evolving in response to the growing influence of digital transformation, data analytics and automation. To stay relevant and competitive, FM professionals must proactively adapt.
Preparation for the future hinges on five key strategies: cultivating a data-driven culture, investing in digital skills and technologies, prioritising integration and interoperability, enhancing data communication, and reinforcing cybersecurity.
Here are our recommendations on how best to deploy these strategies, from our ground-breaking Report ‘The Importance of Data in Facilities Management’:-
1. Cultivating a Data-Driven Culture
At the heart of future-ready FM is a cultural shift where data becomes central to all decision-making. This means fostering curiosity and trust in data across all levels of the organisation. Embedding data literacy into day-to-day operations – through training, mentoring and setting data-informed goals – empowers teams to make smarter, more impactful decisions.
Facilities teams that embrace data as a strategic asset will gain a significant advantage in operational efficiency and client service.
2. Investing in Skills and Emerging Technologies
Digital fluency and technical proficiency are becoming essential for FM professionals. Skills such as data interpretation, analytics and proficiency with tools like Power BI are no longer optional. Additionally, understanding and leveraging technologies such as AI, Internet of Things (IoT) and smart sensors will be crucial. These tools enable real-time monitoring, predictive maintenance, and automation – transforming FM from reactive problem-solving to proactive optimisation.
Upskilling initiatives and the creation of hybrid roles like Data-FM analysts will help bridge the gap between traditional FM and modern data-centric operations.
3. Prioritising Interoperability and System Integration
One of the biggest challenges in FM today is data fragmentation caused by siloed systems. To unlock the full potential of data, FM teams must focus on building integrated platforms that connect disparate systems. Interoperability ensures a unified “single source of truth” and facilitates real-time decision-making.
Using APIs, standardised data practices and centralised data governance frameworks will drive collaboration, transparency, and operational consistency.
4. Enhancing Data Communication and Collaboration
The ability to interpret and communicate data insights effectively is as vital as collecting them. Facilities professionals must develop strong storytelling and digital communication skills to translate complex data into clear narratives for clients, executives, and stakeholders.
Cross-functional collaboration between FM, IT and data specialists should also be prioritised, ensuring alignment and mutual understanding in using data to drive performance.
5. Reinforcing Cybersecurity and Risk Management
As FM becomes increasingly digitised, protecting sensitive operational and client data becomes paramount. FM teams must implement robust cybersecurity protocols, stay up to date with data protection regulations and develop a proactive risk management approach. Balancing innovation with security ensures trust and reliability, particularly when handling interconnected systems like Building Management Systems (BMS).
Conclusions
The future of FM will be dynamic, data-centric and deeply integrated with digital technology. By embracing a culture of continuous learning, investing in relevant skills and tools, and promoting integration and communication, FM professionals can not only prepare for the future but also lead it.
With a strategic focus on data and people, the FM industry can transition from a support function to a proactive, value-driving partner in business success.
To access a free, full copy of this comprehensive Report, please email us at research@wma-consultancy.co.uk
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