‘The Importance of Data in Facilities Management (FM)’

This ground breaking Report highlights how data is reshaping modern FM, focusing on the necessary digital skills, tools, and approaches to drive strategic decision-making and efficiency.

Conducted by WMA Consultancy Services in collaboration with Connective Thought, it is based on expert interviews and outlines themes in data usage, skills development, and a vision for a data-driven FM future.

Key Digital Skills for FM

1. Data Analytics: FM professionals require skills in data analysis to gain actionable insights for better decision-making.
2. Technical Proficiency: Knowledge of tools like Power BI and analytics platforms is essential for managing data and client-specific needs.
3. Effective Communication: Presenting complex data in an accessible way is vital, especially for non-technical stakeholders.
4. Smart Technologies and IoT: IoT enables real-time data collection, aiding proactive management of building systems.
5. Cybersecurity Awareness: Safeguarding data is essential, alongside digital fluency across diverse workforce generations.

Key Challenges in Data Management

1. Data Governance and Quality: Accurate data and governance frameworks are necessary to build trust and support reliable decisions.
2. System Fragmentation: Many FM systems are isolated, hindering collaboration. Integrated systems can provide a unified operational view.
3. Infrastructure Needs: FM requires infrastructure capable of seamless data integration across various functions.
4. Cybersecurity: As digital reliance grows, so does the importance of protecting data against cyber threats.
5. Data Overload: Training in data prioritization helps FM teams focus on the most relevant information.

Training and Development Priorities

1. Data Literacy: Training in data skills, such as using pivot tables and analytics platforms, enables adaptability.
2. Collaboration and Communication: Emphasis on teamwork helps data insights flow effectively across departments.
3. Data Integrity: Proper training ensures accuracy in data, essential for confidence in data-driven decisions.

Empowering FM with Data

Empowering FM teams to make data-informed decisions fosters innovation and operational ownership. Building confidence in data skills promotes FM’s role in strategic planning. A continuous learning culture in FM encourages data-centric thinking, leading to operational improvements.

The Future of FM

Looking ahead, FM will increasingly use AI, IoT, and automation to turn data into actionable insights. Predictive analytics will enhance proactive management, and real-time data access will facilitate instant decisions. This client-focused approach will drive personalized, dynamic FM services. Emerging roles like Data-FM Analysts will further integrate FM expertise with data analytics.

Recommendations

1. Promote a Data-Driven Culture: Encourage data-driven decision-making at all levels.
2. Invest in Skills and Technology: Equip FM teams with the skills and tools needed for an automated future.
3. Enhance System Interoperability: Develop systems for seamless data flow, reducing silos.
4. Focus on Data Communication: Train teams to interpret and present data effectively.
5. Strengthen Cybersecurity: Protect FM data systems and ensure regulatory compliance.

This roadmap encourages FM organizations to use data as a central asset, aligning operations with strategic objectives and preparing for an AI-enhanced future.

To access a free, full copy of the 64-page Report, please email research@wma-consultancy.co.uk