To remain competitive in a rapidly evolving digital landscape, businesses must invest in future-ready skills and technologies. The integration of data analytics, artificial intelligence (AI), the Internet of Things (IoT) and automation is revolutionising industries, including Facilities Management.
Investing in these technologies requires a strategic approach focused on skills development, system interoperability, and cybersecurity.
Here are our recommendations, from our thought-leading Report ‘The Importance of Data in Facilities Management’:-
1. Digital Skills Development
Future-proofing organisations begins with equipping professionals with relevant digital skills. Data interpretation, analytics, and digital fluency are becoming essential. Facilities Managers and other professionals must develop proficiency in tools like Power BI and AI-powered platforms.
Additionally, data storytelling – the ability to communicate insights effectively – is increasingly valuable. Investing in training programmes and fostering a culture of continuous learning will enable employees to adapt to technological changes.
2. AI, Automation and Smart Technologies
AI and automation are reshaping operational efficiencies. AI-powered analytics can predict maintenance needs, optimise scheduling and enhance decision-making.
Automation allows repetitive tasks to be handled with minimal human intervention, freeing professionals to focus on strategic planning. IoT further enhances operations by enabling real-time monitoring of environmental factors like air quality, temperature and energy usage. Organisations must integrate these technologies to improve efficiency and sustainability.
3. System Interoperability and Data Integration
A major challenge for digital transformation is fragmented and siloed data. Organisations should prioritise interoperability between systems, ensuring seamless data exchange and centralisation.
This can be achieved through standardised governance frameworks and the use of APIs to integrate various data sources. A unified digital infrastructure enables real-time monitoring, data-driven decision-making and predictive maintenance.
4. Cybersecurity and Risk Management
With increasing digitalisation, cybersecurity becomes a critical investment area. Organizations need robust protocols to protect sensitive data, particularly in industries handling large volumes of information, such as FM.
Ensuring compliance with evolving data protection regulations, securing building management systems (BMS) and training teams in cybersecurity best practices will mitigate risks associated with digital adoption.
5. Empowering Employees for Strategic Value
Beyond technical skills, fostering a data-driven culture empowers professionals to make informed decisions. Coaching, mentoring and leadership support help employees build confidence in using data to drive efficiency.
Roles such as “Data-FM Analysts” which combine industry expertise with data analytics skills, are emerging to bridge the gap between technology and strategic decision-making.
Conclusion
Investing in future-ready skills and technologies is essential for organisations to remain agile and competitive. By prioritising digital literacy, AI integration, system interoperability, and cybersecurity, businesses can harness the power of data-driven decision-making. A proactive approach to skills development and innovation will ensure long-term success in an increasingly automated world.
To access a free, full copy of the 64-page Report, please email us at research@wma-consultancy.co.uk